Logistics Company A

Before

Challenge

Dispatch and billing work depended on specific staff, concentrating the workload and making end-of-month overtime the norm.

Approach

What We Did

We took stock of the operations, visualized them, and sorted out the waste. We redesigned the workflow, clarified roles, and prepared manuals.

After

Outcome

The workflow review reduced monthly overtime by 30% and created an operation that keeps running even when staff change.